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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better internal communication, better verification of documents before distribution.
My refinancing with PennyMac was smooth and clear, I am happy with the new numbers.
It was very informative about the money due and needed to complete the process Bridget was very helpful and replied in a timely manner. It was very effortless to say the less, and the communication was great for up coming papers and letting me know at what stage the process was at. The only mistake was on my part when I forgot to cancel the automatic payment, but customer service was able to help me to cancel it, and Bridget was very helpful in letting me know what would it would be sent back.
I felt that every step of the refinance process was handled perfectly and I was kept informed along the way. We closed as expected and Mario was extremely helpful throughout the entire process. Thanks Mario and thanks PennyMac!
First, Mr. Moya was very hard to reach by phone. His name does not appear in the alphabetized menu, so my calls to him went to a Mr. Montoya instead. That was the only name when I spelled out Mr. Moya's last name. That was frustrating. Second, more importantly, you surprised me with a $700+ bill at closing when you stated that I had a little cash back due at closing. That "mistake" was not at all professional.
Great service. Rashaunda answered my questions on a timely manner and kept me informed of the process.
What made my experience GREAT was the frequency of communication from Carmelita and the pleasant interactions throughout the process. Carmelita was knowledgeable and very helpful in getting everything in order to make a smooth transaction. I would highly recommend PennyMac and I appreciate Carmelita's professionalism to complete our loan!
Very easy loan process.....would suggest you allow one to see what they have downloaded on on your portal....portal did not provide (or at least it wasn't very clear) the updated status of loan process
Very professional and helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,664 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.