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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The biggest issue is we uploaded documents numerous times but kept getting the same requests. This back and forth ended up causing the original closing date to get pushed out even though we called and emailed multiple times. We ended up calling the loan officer who escalated it. After that things moved ahead smoothly.
Everything was good except Glenn. He never had an answer for my questions. He always said " its a process". Not happy with Glenn but Daniel Pollock was GREAT.
My experience since day one has been amazing. I’m a first time homeowner and I’m so happy that I receive exceptional service!
Everything went very smoothly. Got weekly phone calls from Nick to update the loan status and whenever I had a question he got me an answer within 24 hours. Highly recommended.
Erica was great.
It was a very easy and fast refinance of my mortgage at a lower rate . I would recommend Penny Mac
Thank you for the opportunity to refinance.
Everyone was great and helped me though the process. It was very easy from start to finish.
Everyone I worked with at PennyMac was great. The refinance went through as promised. My only complaint is the online portal to submit documents is horrendous. PennyMac should consider a complete front end application rewrite not only to meet the standards of other lenders, but hopefully provide one of the best platforms around.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,606 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.