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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was a good experience closed with good time frame off expantansy hope to do again soon
At the beginning of the process I was asked for a documented that was eventually not needed. Throughout the process I was giving an approximate of the monthly payments and the closer we were Getting to closing, the numbers kept incremento c. I was not able to closed on the 31 of October because PennyMac was not able to secure a notary to visit me.
Pleasant overall experience
We used PennyMac because we already had a loan with them. I thought that would make it easier but it didn't. All information had to be resubmitted. Communication was not always clear as to what was needed and many email questions went back and forth. We closed a little late but not sure if that was PennyMac or the title company that delayed it. A lot of info required for a minimal loan request too! Overall, I gave a great rating because I know ratings matter to a company more than to me.
Thanks for helping me in Morthgage Loan refinancing.
My'esha did her job correctly and was always very pleasant to work with! However, on Penny Mac's end, there was no answer as to why our closing took so long. As we approached closing it was always a mystery when it would be with unexplained hold ups. Then at the last minute we received 2 different closing estimates with different closing amounts. It was confusing at first but eventually we closed and the numbers worked out fine.
Very prompt and efficient
Mr. Hoffman and Mr. Zayas and the PennyMac team are AWESOME. They made the refinancing process a simple and pleasant experience. Thank you to everyone.
Over all everything was great. With the exception of a couple of late responses regarding the tardiness of closing. If I had just been more inform about the process, it would have been excellent. Never less it was a very great experience from beginning to end. Thank you to Benedick and Monisha for serving me with great customer service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,665 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.