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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I felt that every step of the refinance process was handled perfectly and I was kept informed along the way. We closed as expected and Mario was extremely helpful throughout the entire process. Thanks Mario and thanks PennyMac!
When calling your loan center my calls were not answered, disconnected or passed around never getting to the right person. I've sent two emails to Kyle that have not been answered. I recieved a email from Penny Mac about a $1100 origination fee discount. It's been two weeks and no response. During the loan process questions got answered. After the loan closed it appears they don't really care about the people that keep you in business. Very disappointing.
Kami Weber was excellent and her response time was great. Bot she and Moe were great to work with. I got what I needed when I needed it.
The process did not require much work from me.
Easy to work with
This was a streamline refinance that took 5 months to close. If I had been a reasonable explanation for the long time frame it may have been different. I was told from the beginning it would be about 45 days to close. I was told by the originator and the processor that the long escrow was due to the fact that it was taking a long time getting the subordination document from OneAZ. I spoke with OneAZ and I know that the document was prepared and returned to PennyMac early in the escrow.
Great service all around
George was fantastic to work with! Every question was answered in a timely fashion. George also did a great job of setting expectations (timeframe) and what and when we had to do to get there.
My experience with PennyMac was great from beginning to end.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,665 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.