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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jamie Wright made my experience great! Once he took over my account I knew exactly where the process of my refinance was. He walked me through every step of the way. Thank you Jamie
.
“Angel” was an absolute pleasure to work with at the beginning. All of our dealings overall with staff were good.
Ceista was great. She helped me through the entire process and was there anytime I had questions or concerns.
fROM START TO FINISH OF MY REFINANCE, I HAD NO PROBLEMS, EVERYTHING THEY NEEDED WAS TOLD AT THE BEGINNING OF THE PROCESS AND THERE WASN'T ANYTHING ELSE THAT I NEEDED TO DO. I HAD SOME ISSUES WITH IDENTIFICATION AND MY LOAN PROCESSOR DID EVERYTHING SHE COULD TO MAKE SURE THAT WE WERE ABLE TO SIGN AND CLOSE! EVERYTHING WORKED OUT THE WAY IT WAS SUPPOSED TO.
eas, online communication
being that it was my first time refinancing, I chose to do it with the same bank that held my mortgage. at times I felt there was a delay in the communication. and the final cash to close was almost double of what was initially quoted when I started the process, which almost lead me to cancel the entire process. I have mixed feelings about the entire process.
I do not like doing business using a central e-mail address and a general phone number rather than having the persons who you are dealing with direct e-mail and a direct line or extension. When I sent an e-mail. I really disliked having to call you general phone number for PennyMac and having to go through the computer system and wait forever (1/2 hr or longer) and then get redirected or put back on hold.
The entire experience was quick and very user friendly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,222 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.