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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I just want to say Brianna Koke saved this because I was ready to pull the plug and go somewhere else. I appreciate and can sympathize with how busy it gets as I live that life too and totally get it. Communication was bad before Brianna. This refi took 4 months to materialize. I flat out laid out my expectations and my concerns with pushing past 45 days which unfortunately It did. Luckily Brianna and her communication were a welcomed change. Thank you Brianna!
My closing documents were different than the documents I Esigned
Even though the process took longer than expected refinancing my home was managed well. Constant communication helped ease my concerns throughout the entire process.
The entire process was very easy. Each representative was thorough and patient. Drew stayed in constant communication with me to make sure I knew what was going to happen next. My questions were answered quickly. If/when I purchase another property I will use PennyMac's services again.
It was very short and very Easy
Great service from Rick de Carlo and Drew Schmelig! Everything was smooth except the first closing, when the notary did not show up. The MacTeam got everything straightened out and we had a different notary assigned within a few days. The new notary was exceptionally professional, and everything went smoothly from there.
The most clearly communicated financing or refinancing that I have ever experienced and I have been through about 15 of these things. You guys have set the standard on how a financing is executed and communicated. Thanks to Jesse and the whole team!
Bien was not only knowledgeable and professional but courteous and friendly. She knew exactly where I was in the process and kept me informed and current on all phases. She is an asset to PennyMac that is hard to come by in these dramatic times. I would surely want her again. She is a gem.
Was very pleasant working with PennyMac, they found an issue that I wasn't aware of from the prior company I worked with and fixed it.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,612 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.