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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The loan officer Gina outstanding and the process was fast.
It was a great experience overall!
Barbara was very pleasant to work with she was excellent. The only problem we had is with the title company getting a notary on a set time and or even showing up to the appointment. Several times the appointment was canceled. Extending the closing time.
Excellent originator, processor and closer. Closing time exceeded my expectations. More paperwork than expected but not an issue. Definitely consider PENNYMAC when refinancing. WWW
If i wouldn’t have had to switch loan officers during the middle of my refinance i believe things would have went a lot smoother. Kelcey was excellent once she took over my refinance but prior to that it was a complete mess. Minimal communication, incorrect title information, and multiple calls from the mobile notary asking to request scheduling for closing without hearing from PennyMac first. Once Kelcey took over, everything was swift and accurate. She was excellent!
+1
I really like the experience by doing it with penny Mac ,it didn't take no time ,everything was great and I didn't miss no days of work to go nowhere ,when I left message they return my call ,if I have to do it again I won't hesitate to do it because I know who I dealing with.
My loan agent, Brent was very professional and always available when I had a question. Great customer service!!
I was somewhat surprised that the payout amount was adjusted without my knowledge. I had expected a payment of $4700 or so but was only provided $2000. The explanation came late and was told it was cr3ited to principal with no follow up. Otherwise all good
PENNYMAC has a 4.5 star rating with 48,612 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.