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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
unsure
This is great experience considering the pandemic. I’m very happy with the process.
Professional service
Communication was very good, start to finish.
Closing was a breeze. It was done at my home so I did not have to go anywhere.
Lack of communication. It took 3 months to close. More than double what we were originally told. Too many unnecessary emails. Had to send the documents Multiple times. The whole process was drug out and it became a pain in the ass. We never had any Issues with pennymac in the past. The person who we originally started the loan with, Angel Potts was wonderful and very helpful, but things went wrong when she passed us onto Lauren Aslin.
The team who were working for the processing of my application did a great job. They made everything easy for me from the start to finish. They were always providing weekly updates regarding the status of my application. I had a great experience with PennyMac, and I’m so grateful for all of their support.
We did not have contact with hardly anyone until Erica took over our account process. We went from getting no answers at all to her contacting us and we closed within 2 weeks with her help. I was not even getting responses back on my e-mails until she stepped in. Erica seems to be very knowledgeable and helpful to her customers. I would give her a 10, but the experience prior to her helping would probably be a 4. Whatever you do keep her happy and working for you. She is a real asset.
Very professional people and good communication
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,253 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.