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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The worst part is the communication, it was hard to get answers I thought I was entitled to a discount that was published and that was why I called to refinance and no one would ever give me an answer. I kept emailing the email showing the promotion and they kept telling me they never received it. Also the notary they set up for me had a six o'clock appointment never called to confirm and didn't call to say he was running late until 6:40 and was very rude about and arrived at 7:10 pm
PennyMac is a wonderful company to work with! All our questions were answered promptly and all the different divisions worked together and seemed to communicate with each other. Our refinance went very smoothly and we feel that our loan is with the best company!
My experience got off to a rocky start. Initially, my loan was rejected because PennyMac didn't understand my income reporting. I tried to get PennyMac representatives on the phone to walk through my financials with me, but this was difficult. I pushed my PennyMac representatives to escalate, which they eventually did. This is where PennyMac really shined. The reps involved in the escalation were accessible, took the time to understand my financials, and got the loan approved.
The only issue I had with the whole experience is the person that came to our home to notarize the paperwork never reached out with a confirmation, and showed up at the very last minute. A call of acknowledgment from them would have been nice. Everything went as expected as stated in the beginning. All expectations were meet for the comment of GREAT!
Your employee Need to Communicate with your customer better
The initial estimating process was great, showing current vs potential with refinancing. Once the decision to move forward was made, the process moved quickly. The esignature application worked well. Closing was flexible and I liked the service where the notary came to the house based on our schedule.
Brent was knowledgeable and has a calming interpersonal communication style. I really enjoyed working with him!
It was a great and easy process
Michael Felton delayed my refinance process. I asked to Speak to his manager after I was fed up with “working with him” and he said his manager wont be calling me. The phone number on Michael Felton’s voicemail for his manager is NOT his managers phone number for a FAX Machine... try calling it and you will also see. Michael made this simple in-house refinance horrible!! It took just about 3 months which should have NEVER happened. I still want to speak to UPPER management.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,612 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.