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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.447,989 reviews
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AMY D.'s profile image
AMY D. 
4 years ago

Thank you Lauren! 

TONY S.'s profile image
TONY S. 
4 years ago

Jenny German is very professional. She made my whole refinance process go as smoothly as possible. I would highly recommend her to friends and family. She’s the best! Thank you so much. What a wonderful experience. Tony Santi 

TARA N.'s profile image
TARA N. 
4 years ago

Things needed to happen in a timely fashion not almost 3 months to refinance they also requested the same paperwork twice which makes me feel like they thought I did not have money and it seems like nothing happened till I told them I was going to go with another company after that I signed in 3 days 

ANGELA M.'s profile image
ANGELA M. 
4 years ago

Got calls back from agents same day. 

Jairo G.'s profile image
Jairo G. 
4 years ago

Great fast experience! No problems excellent costomer service, highly recommended!!!  

William M.'s profile image
William M. 
4 years ago

The process took at least 6 weeks longer than it needed to, and ultimately cost us an extra $2000.00. Our original loan agent disappeared on us and stopped responding to communications. We eventually got our account transferred to a new agent, Antonio who did his best to finish all the work. Mostly it was a long a frustrating process. We had to send several pieces of paperwork over multiple times because the process took so long.. 

JOHN Collins J.'s profile image
JOHN Collins J. 
4 years ago

Moved smoothly 

LAGAWNA G.'s profile image
LAGAWNA G. 
4 years ago

Great customer service 

Victor C.'s profile image
Victor C. 
4 years ago

Loan process was smooth 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 47,989 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.