This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No explanation of the closing costs before hand. Loan included $2,000 coming back to us which we didn’t ask for or know about until we went to sign the closing documents. Closing date was 3 months after we applied. Had to upload pay statements 3 times. Closing costs were too high.
The entire refinance process was without issue and every employee was such a pleasure to work with. Each one engaged me as if I were their only client and treated me not only professionally, but also with kindness and care. I highly recommend PennyMac- the whole process couldn’t have gone better! The documents were accurate and the notary was great!
The customer service was great. However, I wasn't thrilled with how long it took to close. I believe we started June/July & didn't close until October. Theurty was wonderful at always calling me back promptly to let me know they were working on it & keeping in touch with me about items needed. He did a wonderful job.
Poor communication
Na
The refinancing experience was relatively straight forward.
It was smooth but the closing window took long. Other than that it was perfect.
More communication throughout the process. I did not hear anything for two weeks regarding the application. I had emailed two times and never received a response back. Very disappointed in the communication, but impressed with how quickly and easy the refinance was.
Barbara Fernandez is the BEST. She was sooooooo professional
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,989 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.