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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole Pennymac team did a excellent job and would definitely recommend to other's
Everything was communicated to me within a timely manner and very organized.
I always enjoyed talking with Charisse. I felt she was a really good guide through the loan process. She was very personable as well; I think we always had at least one good laugh every time she called. She was helpful in detailing exactly what documents and information was needed and I feel like we were well taken care of.
Bleu was an absolute saint and happy she was assigned out loan. Weekly updates was a huge relief and couldn't have asked for better customer service. Thank you!
PennyMac is a wonderful mortgage company. However, my refinance experience was not that great. They were requesting the same documents so many times. They never e-mailed my employer for checking verification, yet they claimed to have done done so. They checked the automated employment verification for my spouse multiple times, yet kept on asking for the same info again and again. Same thing with bank documents. It was just too overwhelming.
There were about three people that I was passed on to, even though all were professional, I think information was not relayed at a timely manner. I had to summit documents more that once. An issue was that PennMac does not accept bank documents in Spanish. I'm a co-signer for my parents house but they make the payments. All their bank documents were written in spanish. The COVID-19 restrictions did not make it easier for them. Caprice was patient with my frustration.
It was an easy and accurate refinance, even during the COVID pandemic
Writing up the loan documents like they are your own. ( to save money).
Every thing went very smooth. Thank you.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,254 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.