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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Leticia was great in the final process of the loan! Thanks again for getting everything together in a timely matter!
We started off with a fantastic loan officer that clearly set expectations, promptly set up a document transfer site and was clear in explaining the process. Once things were under way I felt like I was moved to someone who knew less about my loan, had duplicate documents requested multiple times and then at the end there was confusion in my closing date which required us to move it out 2 more weeks. Having already been a PennyMac customer I would have expected this to have been quicker.
Upon the closing if there were any changes they were supposed have let me know. On the day of the closing the numbers we had spoken about previously did not match. I knew nothing about these changes. Received paperwork days after closing was done. Was told to get a cashier check for closing and apparently was needed and I lost $8 regarding this.
I really appreciate the professionalism you company displayed during this process from beginning to closing. Everything exceeded my expectations, Thanks 🙏
I do not wish to add any other comments about this survey for PennyMac Loan Services, LLC, as I feel this is just taking up my time durning my weekend and would like to do other things with my day other then writing this incredibly long commented sentence just so this survey from PennyMac Loan Services, LLC will let me hit the "Post My Review" button and continue on with my day.
Great experience
We love PennyMac and will definitely use them again if we ever buy another home. Justen Hunt is great at his job!
I have to start out by saying I am a Mortgage Processing Manager with Chase, so I have high expectations on customer service as I do my team. Communication was very poor and when I escalated my issues to Ceista manager Chris I never got a call back even after leaving a few messages. I understand that everyone is overwhelmed with everyone taking advantage of low rates, but as a processor and process manager you have to control what you can control and communication is what you can control.
Katelyn was always in contact with me all the time.
PENNYMAC has a 4.5 star rating with 48,612 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.