PENNYMAC

AUTHESHRAM B. 

on Birdeye

5 years ago

The process took a long time and that is only the complaint I have. The support/follow-up I received from Hermes Mejia was excellent. 

Mark C. 

on Birdeye

5 years ago

Efficient loan process, Great communication. Our second home loan with PennyMac & will continue to use them in the future. 

Shannan N. 

on Birdeye

5 years ago

Will and tim are amazing and actually treated us like we’re human beings noting but respect and always answered my calls and questions we will always use penny Mac 

Andrew J. 

on Birdeye

5 years ago

5 stars 

AARON W. 

on Birdeye

5 years ago

Mistakes were made on the paperwork during the process that caused extra steps, and increased stress. 

SEDRICK S. 

on Birdeye

5 years ago

Once I transitioned from Derek to Glenn, the communication was poor. I asked Glenn a few questions regarding my old loan versus the new loan and he didnt have an answer. My old loan type was FHA or USDA versus the new loan type shows conventional. Glenn didnt know what FHA nor USDA was in order to tell me the difference. Also, I asked about the MCC credit that was on my last loan to ensure it was on the new loan as well. He referred me to servicing. 

Phillip H. 

on Birdeye

5 years ago

I had a question during the process that never got answered and also had to call multiple times to get an answer on another question. 

Paul A. 

on Birdeye

5 years ago

It was just a horrible experience. Very poor communication. Closing date kept getting pushed back. They kept asking for documents we already sent its like no one knows what the other is doing. After 3 months we just said forget it and went with a different company. Very poor customer service 

BRENT B. 

on Birdeye

5 years ago

Janette and PennyMac were easy to work with.