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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent and fast experience
Closing was fast and an easy process from start to finish.
I was very PLEASED with the whole refinancing process by the pennymac team!
N/a
The refinance process was very quick.
The process was so easy and all done in a timely manner. Service was great, communications were clear. A positive experience!
1. Scheduling appointment to sign closing documents: it took several calls, half were not returned by PennyMac. Finally we scheduled an appointment via a live phone conversation, but didn't receive any email confirmation. We called PennyMac as date approached to confirm, but no reply to our Emails or Voicemails-they didn't actually schedule it! So we had to schedule another date. 2. Closing docs: I saw 2 errors & send 3 emails & 1 voicemail with zero response & they weren't fixed.
Daily , Lisa and the MAC Team were very professional and a pleasure to work with. Im aware of their (unprecedented) volume of refi's and new mortgages. Daily took a much-deserved very brief paternity LOA which put a bit of strain in communication and difficulty when some numbers changed during the refi process. I have A+ credit and Ive gone through the mortgage and refi process many times so I know that details matter and communication is key. All in all it went well. the refi went through
Great experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,179 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.