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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was great working with your team and Notma was excellent on her service and communications and gets back to you with any questions you have. Thanks Norma excellent job.
The original loan officer (Dominic Ciffarelli) set false expectations and advised me that he had pre-approved me through underwriting. He in fact did not and almost caused the closing to fail. Norma and her manager Jack did a great job getting things properly handled so that the closing went through. I am fairly certain Dominic committed a UDAAP violation. In my opinion Dominic needs retraining.
It is almost impossible to get a hold of a person at this company. My closing was delayed, my appraisal was low and had inaccurate information, which would have taken 2-3 weeks to correct, so I had to close. My taxes are incorrect on my escrow-way over what is needed, which is making me pay more each month. Use another company!
Pennymac made refinancing easy for me. Everyone on the team I worked with was always courteous and helpful. They were willing to give me as much time as I needed to ask questions and made sure I understood the answers.
Our loan funded 5 hours past our closing time with no explanation other than its funded and it will be in the next batch. We were very upset and by the end of thenprocess and lost valuable time to move in on our days off from our jobs. Anna was great actually helped us in her day off. Everything was great until day of closing.
The whole process took a little longer than expected, but given the current situation with COVID19, etc., it's understandable. Everyone I worked with at Pennymac was great :-)
Ms. Fernandez made the process easy from beginning to end. She was kind, prompt in responses and even went out of her way to get the answers needed when she didn’t have them herself. She’s a gem. Absolute pleasure working with her.
Loan Process was completed promptly (Title search took longer than expected). All members of the team were knowledgeable, and very helpful, and patient.
Staff went above and beyond normal working hours to ensure my inquiries were addressed. Thank You.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,627 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.