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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Just a little bit clearer from the start. What the actual closing numbers would be.
On a refi, closed on 9/25, which from the beginning of the process we wanted to close on the first Friday of whatever month we were to close in. I said this several times. We started the refi process in the middle of June and didn't close till the last week of September. I'm also still waiting for a copy of the paperwork I signed 6 days ago. I have asked PennyMac as well as the person who closed the mortgage directly. Outside of all that I had no issues.
Customers in general understand there are many refinancings taking place. But it would be nice to receive clear status updates when the time nears closing of loans. It was quite interesting that trying to teach someone approaching the last few days of the month is nearly impossible. Thx
Kyle was absolutely great. He was prompt in answering questions and was always available. The process took a little longer than we thought, but this was due to the virus, and Kyle kept us updated the entire time. Would highly recommend. Charles and Cathy Wilburn
PennyMac is the one that came calling us about refinancing our home. I thought it was a good idea, and that bringing down the payment a couple hundred dollars sounded good to me. From the time of our first interview with Brian, the sales person he told me that the amount to close would be just about a house payment. When it came time to close after about the first month a half, it had doubled. I felt we were lied to, before this I would’ve recommended PennyMac to anyone, not so sure now
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My PennyMac team provided great customer service with the refinance of my home. In the midst of a global pandemic and an influx of refinance applications due to low interest rates they processed my application in a reasonable period of time with minimal delays. They also provided weekly updates on the status of my application. My overall experience was great and I am pleased with my lower interest rate and the savings!
Everyone was very nice and there were no surprises. Thanks!
Cesar was awesome! He answered any questions I had, and really took the time to make sure I knew everything I was asking about.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,644 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.