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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was pleasure working with the mac team like Ashley and Eric. They are so helpful and such a nice human beings. I wish a better future and hope to see them again...
PennyMac took 68 days to close of escrow while competitors advertised 20 days. It probably would still not be closed without my escalation to a VP. My loan never seemed to be a priority for the loan processor, even the day prior to close of escrow. The Closing Disclosure was sent to me 4 hours prior to signing. The signing agent came with incorrect paperwork based on a previous Closing Disclosure. PennyMac should be embarrassed by their lack of knowledge regarding properties held in trust.
We started the refi on June 4th, closed on Sept 17th..money is supposed to be in checking account today, the 22nd..The documents weren't all requested up front..one here..one there..Loan sat in one of the " reviews" for 2 weeks!!! I'm my opinion, the process could have been handled more expiditiously!?
Very quick process
With the exception of an escrow mix-up and the need to reschedule my closing five days later due to a PennyMac scheduling error, the process went smoothly. Between COVID and a high activity volume due to the low interest rates, these glitches were not surprising and were resolved quickly with only minor inconvenience.
More up front information instead of little here a little there and close when you say your going to close
Fast, easy, and friendly service
Reid and Blen or extremely helpful during this process. They were knowledgeable and patient in explaining each step to me. Thank you so much to both of them.
Ashley did not communicate anything well to us. This has been a nightmare experience since early April as Penny Mac could not properly communicate to us. We were set to close last week on Monday at 7pm, Amrock let us know at 6pm that Monday they had to cancel our closing because Ashley didnt provide them with our closing documents. We emailed and called Ashley again, still no response. I had to contact Amrock to find out they were coming to my home that day to close. Nothing was relayed to us.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,656 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.