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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process just felt very smooth and no major delays.
Awesome
I am neutral. I think PennyMac does a good job, just not great. Someone great has my back. They do a good job of explaining lots of things, but I would prefer more on how the process works (At a high level), for example what are all the costs associated (why they are necessary and where the money is going), why would I rate lock (what is the risk and what is the risk level in the current economy), and I would even go as far as doing a amortization break down. More info = better decision making
You can start by communicating with your customers and let us know how the loan is progressing and an estimated timeline for completion. We absolutely did not receive "weekly" updates and did not receive decent communication until after we complained. We actually got to the point where we were ready to back out of the deal altogether because we were tired of our finances being on hold and because of the lack of customer service. We will not use PennyMac again and we certainly cannot recommend yo
Outstanding customer service and process! Would highly recommend to anyone attempting to refinance.
If we didn’t already have 2 loans with PennyMac we never would have chosen them for refinancing.We thought this would make the process easier but not the case.They were impossible to get ahold of, you call & get redirected to whatever person you are assigned to during the loan process, but they were never around. You leave a voicemail & they get back to you two days later only to say that’s not their job description & you would have to be forwarded to someone else then they hang up.Worst experie
Seamless. Thank you
Refinance process could have been clearer & more efficient. At times I could not reach loan processing personnel for the status of our loan. During the process loan personnel were negligent. Our loan didn’t close on time.
The whole process took a little longer than expected, however it was very smooth and all the communication was clear. Rachel was very helpful and the process couldn’t have gone better.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,656 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.