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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,189 reviews
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CHERYL S.'s profile image
CHERYL S. 
5 years ago

Great experience. It was all clearly explained and very timely. 

Ronnie S.'s profile image
Ronnie S. 
5 years ago

Easy breezy process. 

STEVEN H.'s profile image
STEVEN H. 
5 years ago

Things that were said to me happened on time and happened the way they were explained. That’s important to me Thank you!! 

Gayelle L.'s profile image
Gayelle L. 
5 years ago

Nichole was kind and understand through the whole process. She was able to accommodate to meet our needs (especially with the closing date). It was a pleasure to work with her! 

Frances B.'s profile image
Frances B. 
5 years ago

The loan refi app process was very disappointing. Denied because the appraisal was never submitted but done/paid for. Assigned a new agent, Raveena, who promised to communicate at least weekly but failed to do so. After over 65 days of waiting, emailing and calling, the loan was approved by email. Paperwork sent late to CPO, so more waiting. Closing date was set and didn't occur because agent didn't show!Got a call back a week later trying to justify the title co! Finally closed week later. 

JOSE CHAVARRIA H.'s profile image
JOSE CHAVARRIA H. 
5 years ago

Jose A chavarria very good 

Gerald G.'s profile image
Gerald G. 
5 years ago

Called to see what the fuss was with these “record low” interest rates and wether it would be beneficial to refinance. Received an amazing deal cutting the total amount of my loan in half with new interest and a better shorter term. 5/5 would recommend 

Pavan Gopal B.'s profile image
Pavan Gopal B. 
5 years ago

Cheree did a horrible job at communicating. She didn't answer the calls 90% of the time. She didn't answer my questions on closing costs. Rather than asking all the documents at once, she continued asking for them, which made it so unpredictable. 

KENT V.'s profile image
KENT V. 
5 years ago

Communications were great. Carmaletta was great. The only thing that was requested that I haven’t got an answer on was Whether or not I got a copy of the title search. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,189 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.