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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole process took about two months. Documents sent were full of errors and it took three or four iterations to get them correct. Total errors amounted to more thank $10k. Even at closing the numbers were still incorrect and closing had to be rescheduled. Contact person could not provide answers or reasons for errors and I had to drive the process. Final straw was when I received another person’s confidential Disclosure Documents. It was not a user friendly or professional process
Numbers on the closing disclosures estimates were always off or didn't match up with what was verbally told to us. We were being charged too much for items so our rep kept going in and updating. Once we got the updated document emailed after the fact, another number changed and was off so we had to keep calling and have them fix. This happened 4-5 times. When I called and left voicemails or emails, it took 1-2 weeks to get a response. Very frustrating.
Tami Soto was such a pleasure to work with. She guided us through the process and answered all of our questions in a very timely manner. She was always very helpful and pleasant. I would highly recommend Tami and Penny Mac to all of my friends and family. Cathy J.
PennyMac personnel made my loan process proceed smoothly, timely and in a very convenient fashion. I'm very pleased with their entire process.
The loan processing agent Marcia Wiggins was outstanding and extremely helpful throughout the loan process. The problem is the loan officer Ryan Tang. He was beyond TERRIBLE. He never answered my questions. He also LIED to me abt not paying for Aug and Sep once the loan closed in Aug. I closed in Aug and yet pennymac reported me to the credit bureau for delinquent payment which caused my credit score to drop heavily abt 84 points and he didn't care. Such a terrible loan officer. I will NEVER
The refinance experience was Smith and stress free.
Getting me all the paperwork to me to sign the first time. Having the online e sign go smoothly to be able to sign and email back in. Marcus Wiiggins was great to work with.
Barbara was great - a few times it took her a while to get back to me, but I understand there are many people trying to refinance. The Title Company was ridiculous. My closing was rescheduled at least 5 times, maybe 6. They didn't come when they were supposed to be here, once they came later than scheduled - and at 8:30 on a Saturday night, I had no way to obtain secure funds. If it weren't for Barbara's patience and perseverance, I would not have completed the process.
She was very pleasant to deal with and was prompt to return phone calls.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.