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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There were too many people involved in the process and the timeline did not match up. Phone calls were not returned in time from individuals and there were different numbers being presented. In the end, I was glad everything came together but it was a very stressful process. Even after finally completing the documents last week, I was emailed that some documents still required a signature. Not a smooth process.
Communication took longer then what was exspected
The Pennymac team was fast and had an open line of communication throughout the whole process.
It was simple and easy to do. We closed only two an a half weeks after the initial applications. The notary came to our house for closing. Overall it was a great experience. I never thought refinancing would be easier than buying the house. Saved $400 a month which is almost unheard of.
My experience completing a loan refinance with PennyMac was great. Got great advice & help on what type refinance would benefit me most. After the process started, everything was completed via email and electronic documents, which I love since I am busy. Final closure also went smoothly.
Our loan processor Lisa-danielle was the best!
Closing was much faster than I expected.
el closing estaba supuesto a hacerse el 21 de agosto a las 4:00 PM.la notaria nunca recibio los papeles no se hizo ese dia el closing, nadie llamo o aviso que no se iba a hacer ese dia,pasaron los dias y nadie notifico,estube llamando a lcostumer service me dejaban esperando deje mensajes nadie respondia,finalmente el ultimo mensaje que deje fue necesito saber si voy a tener prestamo o no,que iba a aplicar con otra compania.finalmente me llamaron y me dejaron el nuev o dia de closing.
My first contact was with Mr. Brandon Glenn who talked me through the beginning of the process. He was great and made everything quick and easy. As we moved forward with the process, I was given a M.A.C. team, Zachary Teahan who ensured I had all the required documents & was wonderful to work with. Furthermore, with the assistance of Xavier Johnson, I was able to schedule closing and signing with what worked with my schedule. Overall, such a brilliant and easy experience. Thank you M.A.C. Team!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,129 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.