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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thanks
On point information, quick action and excellent communication made us no stress went thorough refinance. Thank you PannyMac, Jennifer and Phill. Great job!
More communication and information about the documents and final steps.
Elizabeth was great to work with. She was exceptionally helpful and very patient with my many questions. She made the process very straightforward and low-stress. Thanks, Elizabeth!
I used you before and it was easy, so I hoped it would be just as easy. Juan did a wonderful job. Thanks to all of you at PennyMac. Pearly Giroir
We used Pennymac in the past and were big fans!! This experience was awful though. Communication process was terrible. Liem was the fastest to respond to us, but was the third loan processor we had been assigned so we were always confused on who to talk to. Also - when it came time for the closing disclosure, we found multiple errors and kept asking for corrections. We ended up being the one helping Liem balance the CD correctly, which didn't give us much confidence.
From the beginning to the end, the very first phone call all the way through I was always briefed as to each stages of the loan and was treated well by everyone I spoke to or received an email regarding the loan process. It was a great experience all the way through.
I had 72 hours to speak with someone about my loan. I called at least eight times and left messages, no call back. I spoke with someone and they assured me that they were getting me in touch with my loan specialist. It never happened. I am highly upset about that. If someone want to contact me now my phone number is 706-464-4160. My name is Gerald. I am highly upset and I think this is totally unsatisfactory that no one contact me in a timely manner.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,656 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.