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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Heather was great! Answered all my questions quickly. She made the process very easy. She is the standard that all of your employees should aspire to be!
I cannot speak highly enough of Ruben Sanchez and Nicholas Hagan. This is my 3rd mortgage with PennyMac and I have been pleased each time with the level of customer service and communication. I am only sad that Ruben has moved into a new position and I cannot call him next time I need help. Thanks for another great experience!
Communication was very important and well presented. Great job. THANKS!!
My representative called me to introduce himself and told me what to expect in the weeks to come. He then called me on a weekly basis when he said he would call me. I provided him with the proper documents and within the next few weeks we closed. The process was very easy with his guidance.
communicate in a professional manner. anytime we called there was never anyone who answered we had a closer relationship to the voicemails than actual people. and emailed communication/ responses made no sense to the questions we had expressed. this survey is supposed to be for monisha, i do not know who that is. I should know who i am supposed to be rating. the process was easy, however frustrating because we never talked to a real person.
The communications between the PennyMac folks and me was dreadful. Several times I sent emails explaining my schedule and receiving ZERO feedback. While preparing to close I missed a call and was asked to call back. The number I received was a generic number that simply put me into phone hold hell. I had no options to leave a message or otherwise quickly reach anyone on the team. Within the team they did not seem to be on top of my emails either. We were lucky to close as quickly as we did.
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My answers do no refelct how My'esha Allen helped in this process. She was amazing and helped every step of the way. However, the rest of the team failed over and over when it came to the appraisal documents. There was poor communication from the appraisal team which caused our loan to be pushed out for 2 months. We were supposed to close the end of July, but we closed in September. Overall we were disappointed with the time it took to complete our loan.
The entire process went smoothly from the first phone call until the closing. I never had a question that was not answered. Maria and Nick were very professional and never failed to return a call. Nick also called me every Friday with an update until closing. The process took about a month or less which was quicker than I thought it would be. I also received a better rate than I had initially thought! I would highly recommend PennyMac to any friends or family looking to refinance.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,658 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.