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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jeanette is very thorough at what she does and communicates clearly. She follows up meticulously and keeps me in the feedback loop. She is very open to feedback!
I really appreciated the communication that I received from Jennifer. She made the entire process go very smoothly.
PennyMac Loan Services gave us a very pleasant and efficient loan refinancing service. Thank you for making the process very stress-free!
Ms. Lori Gibson provided excellent customer service consistent with my previous experience with PennyMac. However, the loan officer, Ms. Vargas, did not meet my expectations. It was very difficult for me to reach her. It was equally difficult for my realtor and the local title office to contact her. This is my third home purchased with PennyMac and I can say Ms. Vargas is the worst loan officer i have had to deal with. My experience would have been much better with a different loan officer.
Buying a home can be a very stressful process and having an experienced, technologically advanced mortgage company through the process makes the home buying experience that much less stressful. I would highly recommended going with pennymac!
Service was great
The direct number of contacting the assigned specialist Jericha works really great, including email exchanges of correspondences greatly help and the notary during closing, all made the whole process excellent. Thanks and keep up the great job!
Great Experience!
I had 2 versions of loan estimates, followed by 2 loan disclosures and the closing docs that I signed still had different numbers. A few days after closing I received yet another loan summary with a different total because the impound account was removed. I had to reconcile the numbers against my own spreadsheet each time, wasting hours of my time. I sent several emails with questions about the changes but never heard back.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,639 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.