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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
What would have made it better? -Communication on a regular basis, not every other week when it was often too late to resolve any issues. -Attention to detail, there were basic items that should have been caught when documents were requested. At every level of the process items were missed and it was not brought to my attention until I asked. Frankly, I'm surprised you are an actual bank and that I have to pay you thousands of dollars.
Vonnye, helped to ensure the process was smooth and we had everything in order for closing.
We started the loan process in May - we kept having to provide bank statements because the loan kept getting extended. It felt like every month we were asked to provide the same documents. It was a hassle to constantly have to provide additional documents. On the other hand, we did get a good interest rate, so it was worth the hassle and time.
Everyone I spoke with was very nice and answered all my questions. And also explained things that I did not understand.
I didn’t answer “excellent” for all questions for the following reason. I was locked in on a quote July 2nd and after the long weekend, July 7th, my quote had changed. No one in the company could explain it whatsoever and I spent weeks trying to get an answer that never came. This was not with Caprecia, this was my first agent who left pennymac during my loan processing.
Our refinance process with Penny Mac was a quick and smooth. There personnel are extremely courteous and supportive. Ms. Gilbert, our closing official is awesome. She was attentive and while the process and some corrections to the final closing where being made, she kept us informed. We will defiantly recommend them.
From start to finish 22 days using only my cell phone my alarm processor was very patient and very accurate with his information regarding my refinance couldn’t ask for anything more.👍💥
Great experience and fast. Best refi I have done. Really liked the closer who came to the house. Kudos to your selection of closers.
Since I was already a Penny Mac customer the process was super easy
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,189 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.