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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,658 reviews
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Raj D.'s profile image
Raj D. 
on Birdeye

3 years ago

Everything went well except for a slight hiccup with the notary at closing. Highly recommended. 

Kailey H.'s profile image
Kailey H. 
on Birdeye

3 years ago

Closing in a timely manner, or even in the time frame I was given. It took 3.5 months to close and three weeks beyond the date I was given (and I wasn’t even given a date until well after my application was submitted). My emails were never answered. My closing date was so far out that I was asked to provide paystubs that didn’t even exist yet. My home owners insurance was not added to any of my paperwork and when I noticed it it caused my monthly payment to increase over $200. 

CLINTON B.'s profile image
CLINTON B. 
on Birdeye

3 years ago

Lauren was a huge help! She always called back or had someone contact me if she didn’t know the answer to a question. She was kind, professional and as timely as she could be! I appreciated her so much during the loan process. 

KYLEN A.'s profile image
KYLEN A. 
on Birdeye

3 years ago

Punctual process. Making sure one knows when to pay and not to pay monthly mortgage 

Andrew M.'s profile image
Andrew M. 
on Birdeye

3 years ago

The whole process was easy breezy. Great communication with Molly. 

David B.'s profile image
David B. 
on Birdeye

3 years ago

The level of communication was great. Questions were answered quickly, issues resolved quickly. And Lauren was always pleasant to interact with. I appreciate her and Jeremiah and helping us refi in a timely and successful way. 

Kevin C.'s profile image
Kevin C. 
on Birdeye

3 years ago

I had a great experience refinancing our home. It was very easy and straight forward. We didn't have any hiccups or unexpected charges/fees. Would recommend PennyMac to anyone trying to buy or refinance their home. 

JERALD K.'s profile image
JERALD K. 
on Birdeye

3 years ago

Brent did a great job with my refinance. He answered all my question and we where able to close in less then month. Thank you Brent and The Penny Mac Team. 

Michael F.'s profile image
Michael F. 
on Birdeye

3 years ago

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Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,658 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.