PENNYMAC

Samuel C. 

on Birdeye

5 years ago

COMMUNICATION!! I get we are in different times right now and people are working from home. I also understand my loan officer moved to a different position. When calling you automatically go to an automated voicemail. I would recieve a phone call late in the evening, and return the call right back and never get a reply. I have emails I have sent and still never responded. This was a complete joke. My wife's social was incorrect on all documents and still not fixed. Someone return my call! 

SUZANNE C. 

on Birdeye

5 years ago

It was next to impossible to get anyone on the telephone to answer questions. No one would return my telephone messages or email requests. An appraisal appointment was set up, the appraiser did not show, and when I called the appraiser's contact # I was told PennyMac had cancelled the appraisal. Closing Disclosure was inaccurate. I was told it would be updated and sent within two days (which would have been two days prior to closing). Nothing was sent, so I had to cancel closing. 

James T. 

on Birdeye

5 years ago

Easy process, went much quicker than expected. 

Sunday A. 

on Birdeye

5 years ago

Maxwell Mitchell was extremely pleasant to work with. He took the time to respond and answer all my questions. Great customer service. 

Elizabeth G. 

on Birdeye

5 years ago

Easy process and had questions answered promptly. Overall great experience 😃 

Peter H. 

on Birdeye

5 years ago

Documents weren't ready at time of scheduled close. Notary had to cancel appointment. It was supposed to be for 10:00AM EST. Was contacted by a different notary later in the afternoon trying to reschedule. I knew the date of close was critical so I agreed and we closed at 6:30PM (on a Friday). That's really my only complaint. Otherwise the service was excellent. Documentation was 99% accurate and explanations given were easy to understand and relevant. 

Jorge S. 

on Birdeye

5 years ago

Had a great experience with the whole PennyMac Team. Great company to have your home loan with. 

Sharon W. 

on Birdeye

5 years ago

There was an severe lack of communication with regard to several aspects, most importantly, getting the appraisal completed. Cheree was unwilling to research the problem and find answers leaving me to reach out to management to get the problem resolved. Your company hired the appraiser yet claimed they were unable to find out where the appraisal was when the appraiser claimed to have turned it in. Cheree was nothing short of rude to me and always unfriendly. I just wanted information. 

Sharon C. 

on Birdeye

5 years ago

Improved communication from the title company, to Max.