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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jennifer O. thoroughly communicated with us throughout the entire process. Even during the processing time when I inquired to make sure everything was on track, I received a prompt reply stating where we were in the process.
Everyone was fast and professional. The entire process was quick and easy. We always knew where we were in the process and what to expect next.
Outstanding!!!
The process was quick and easy. Any questions I had were answered quickly so the process could keep moving along.
Communication with Rosario was a struggle. I am not sure if due to the East Coast West Coast thing but it was very difficult. This loan came down to the wire and we were not sure that we were going to close on time until an hour before the closing. This created a very stressful situation for me, my wife and my family.
COMMUNICATION!! I get we are in different times right now and people are working from home. I also understand my loan officer moved to a different position. When calling you automatically go to an automated voicemail. I would recieve a phone call late in the evening, and return the call right back and never get a reply. I have emails I have sent and still never responded. This was a complete joke. My wife's social was incorrect on all documents and still not fixed. Someone return my call!
Quick, easy, and saved us a ton of money!
Carolyn was great to start off. Always prompt and responsive. My bad experience was not her fault at all. The issue is there is a disconnect between them and the reviewers. Last minute I was being asked for documents that take time to get. Also I started off with Daniel and he was in communication with my real estate agent. Then, further into the loan process he fell off and Carolyn took over and my agent not aware was still reaching out to Daniel and not getting a response. Also had an issue wi
Christine was very accessible and she either answered my calls directly or called me back promptly to answer any questions I had. She was great through the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,188 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.