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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I don't have further feedback.
Elizabeth was very helpful and friendly. She answered all my questions and was very responsive in getting back to me when I called and made the process very smooth and easy.
My agent tried her best to keep me informed as to where the application process was at any given time. The underwriters kept the loan process going longer is the only frustration that I had.
Process was very easy and my processor was in constant communication with me. She addressed any questions or concerns i had with my loan.
Customer service was excellent and is 10+/10. Team worked to close quickly which helped me save money. The only reason I didn't give a 10 is that I still feel the closing costs (particularly staying with the same company) could have/should have been less.
I was very happy with my refinance experience from start to finish. The hand-off from Mr. Derek Esterberg to Mr Andrew Mortenson was flawless. The communication was very clear and only requested the required documentations once. All of our questions were answered to our satisfaction and all our phone calls and emails were returned or answered. I would like to thank the two gentlemen who helped us in our refinancing and I commend their great effort in getting the job done right.
There are several areas of improvement. Major issues were 1. Closing was scheduled but no one showed up or communicated that its cancelled 2. Correct Closing disclosure was not provided even after requesting several times 3. Several email follow-up was unanswered and had to call to get someone to respond 4. Title company I had asked to use at the time of rate lock was not assigned for title and closing and because of that I have to pay $399 to trust attorney to transfer the deed to my trust.
Elodia Vargus had a very friendly voice and great customer friendly attitude. Rosario Lopez was very helpful but could improve on tone of voice and patience.
The entire process was very smooth and dealing with Faiza was pleasant, clear, and informative. Very painless process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,187 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.