PENNYMAC

Resty M. 

on Birdeye

5 years ago

I was very happy with my refinance experience from start to finish. The hand-off from Mr. Derek Esterberg to Mr Andrew Mortenson was flawless. The communication was very clear and only requested the required documentations once. All of our questions were answered to our satisfaction and all our phone calls and emails were returned or answered. I would like to thank the two gentlemen who helped us in our refinancing and I commend their great effort in getting the job done right. 

Christopher W. 

on Birdeye

5 years ago

The process was smooth, accurate, and extremely fast! Thank you!!!! 

Dianna B. 

on Birdeye

5 years ago

Kyle was absolutely wonderful! All of my questions were answered expeditiously! I called, he called back. I sent an email, he responded the same day. Please note, I reached out before and after traditional business hours. I would recommend Kyle to my friends. He is very responsive and very professional. He made me feel I was his only client! 

Jacob S. 

on Birdeye

5 years ago

Jami manning was great to deal with! She was polite and very responsive to all of our Annoying questions. Thanks for everything Jami. Tiffany Tyson-Jones was also great deal deal with. Over all great experience. 

LIAN Rose R C. 

on Birdeye

5 years ago

It was a great decision that i chose to refinance with PennyMac. The whole experience was very smooth, from getting a quote to closing. Kyle was very prompt in keeping me updates and answering all my questions throughout the process. It was a pleasure working with the whole MAC team and i look forward to working with them again in the future. 

MIKE D. 

on Birdeye

5 years ago

Regina was fine. The rest of the system was very slow and I don’t believe Regina was always supported in the way she should have. 3 months for a refi with no appraisal, no tax docs etc is unacceptable. 

Jonathan D. 

on Birdeye

5 years ago

Jason was very helpful and patient with all the questions I had. He also responded to me when I had questions very quickly. Great service! 

ADAM C. 

on Birdeye

5 years ago

Clear lack of communication with the whole org. Closing documents were incorrect multiple times. Closing date was a month longer than initially quoted, causing me to pay a late fee on my mortgage, for which i was assured would be refunded and never was. Tiffany is also quite rude, talks very fast like she is trying to get you off the phone as fast as she can. Absolutely horrible experience. Also, where is my late fee i was promised would be returned? 

ROBERT B. 

on Birdeye

5 years ago

The refinance process was well explained and all my questions were answered promptly. I received a very competitive rate and I would definitely recommend PennyMac.