PENNYMAC

DARYL W. 

on Birdeye

5 years ago

Considering covid in the process it was a pleasantly pleasing process 

CYNTHIA B. 

on Birdeye

5 years ago

Regina law always call me back in a prompt manner 

PAUL B. 

on Birdeye

5 years ago

Better communication from loan officer. Donl't make promises you can't keep. Don't say things about loan costs and out of pocket charges and then not commit to them. When a customer calls you, texts you and emails you with request for information, call the customer back. Don't have multiple people call the customer to set up a closing date when the customer hasn't even seen the fact sheet on his loan. All in all, the end result was great. It was just a bit messy getting there. 

Emilia D. 

on Birdeye

5 years ago

All my questions were answered in a timely fashion. Was able to have all documents signed through DocuSign, which was helpful. I was able to lower my payment and save money! 

Frank M. 

on Birdeye

5 years ago

I have comments but not for public posting. 

DEBRA J. 

on Birdeye

5 years ago

I cant believe how simple and quick you made this whole process. I have refinanced other home loans in the past and this was by far the best experience from ease with the use of the internet to sign documents to you arranging a notary to come to my home to sign closing documents. if I had known it would have been so easy I would have done this sooner. thank you for your expertise and fast service. 

MICHAEL W. 

on Birdeye

5 years ago

Very pleased with level of service and end results, overall good team to work with. Closing was a bit long but in the end it worked out. 

ONEIDA PICHARDO J. 

on Birdeye

5 years ago

It was a quick and easy process. Thank you for all your help! 

John P C. 

on Birdeye

5 years ago

Great Customer Service