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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Well, and it’s not George’s fault,do to the Covid-19 thing and it’s really all companies you can’t talk to anyone, right away. You have to leave a message and wait for an answer or call back, which is a pain because just like whoever you call You have other things you have to do or go and most of the time you either don’t get called right back or not at all till the next day or you miss the call back. I kinda understand the situation/problem but still I think it’s bad way of having to business
The process was fast, easy, and well explained. A great experience
Heather is amazing! She's a consummate pro, a total pleasure to work with, and she made a complex process easy. She held my hand at every step of the way and ALWAYS answered my calls. I don't recall ever having to leave her a voice mail. She knew all the answers and if there was something she didn't know, she found out that day. More than that, she made me feel that my business was important to PennyMac and her personally. Thank you Heather for being awesome!
Christine was great to work with!
The people were great! Arin and Lori were very pleasant and encouraging to work with, which I really appreciated. I felt like I had a team on my side which was reassuring and made the difference.
Angey, Nicholas and A.J. are wonderful to work with. I appreciate all the time they took to make sure I understood everything. It was a very smooth process. Thank you, PennyMac!
Multiple payoff demand statements were received causing confusion. Inaccurate loan info statement was received stating a higher payment than previous loan. Paperwork with notary included a cash out amount of over $250,000.00 which was incorrect and we would not sign. The notary attempted to call for clarification and was given an insufficient answer. Luckily, she located another document in the paperwork that was correct. Lots of conflicting documents were received.
Marcia was a pleasure to work with
I realize that PennyMac is really busy right now but there was some confusion on communication. The problem might have been that the calls from the company, specifically Mr. Rodriguez were blocked. Mr. Tate was able to get through and explain that may have been what happened. So, it may not have been Mr. Rodriguez fault at all. The actual reason I'm disappointed is that the closing documents said that I'd be getting back $200+ but the real case was that I had to Pay nearly $50.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,661 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.