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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I appreciated the weekly updates on my loan process and the fact i could upload my documents on my time rather than having to take time from work to process. The mobile notary allowed us to conintue to work and schedule it around our schedule.
My process from the beginning of my loan application to the final in closing was a very smooth process. Everything was done in a timely manner. KUDOS to Tony Torres in keeping me updated.
We were told it would take 30 to 60 days to process and it would be quicker if we provided info soon as possible. We provided all of the documents the next day. We filed on 7/1 and closed on 9/14. We were told that the closing would be end of August. Again, the closing was mid-September. Someone called to go over the documents at the end of the process and said we were only getting half of what we requested. They called a few hours later and said they had made a mistake. This was very upsetting.
We got a great rate through Pennymac, but the application process was a little hectic and scattered. The application process took a few months (Partially due to changes in my employment life), and it felt like we were going a little bit in circles trying to get an application together that the underwriter would accept. Once the application was approved our closing date changed a lot, we got a lot of late document requests, and often multiple requests for the same document.
We were told we would be contacted once a week ...but only had contact if pennymac needed something or we reached out we were charged for a rate lock that did not close in time they told us they would look into lowering the rate and never did.we are waiting on our escrow refunds and have been given the run around as to who dispurses them, by the the way, it is Pennymac. As per an attorney. And your escrow dept. Maybe you should stay on top of promises or not make them.
There were issues with my closing documents that caused my closing to change twice.
Danyell was very nice easy to talk to and understood where i was coming from with so many questions i ask because i was scared and some things i didn't know what if it was and she explained them.
The refinancing process went very smooth, more smoothly than any other refi process I have ever gone through. I appreciate PennyMac's professionalism and efficiency. I am very pleased with my experience.
Xavier was a very capable and professional person. He made me feel at ease with this refinancing process even though I had my doubts. He had such a reassuring voice that everything would be ok . I was able to get my refinancing completed and I am happy. Thank you Xavier
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.