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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
George was great and available when i needed.
The loan agent struggled to communicate effectively with us. When we called we often got a voicemail and would not receive a phone call back for several hours if at all. Most communication on her end was done after business hours. Several emails were sent near the 8pm hour. We asked questions several times that were left unanswered. We specifically asked for accurate closing documents and only received them at the time we went to sign the papers.
Very good to work with, down to earth people that understand and have the answers to your questions and put your mind at ease. Dominic and Sandra handled our loan and made it a good experience and for that we owe them a thank you! Betsy and Carl Nilges
Application process went smooth and no hassle. Communication was clear and my loan officer was great!
My refinance journey started with my loan rep Jason P. that gave me my quote. I felt like he was very upfront, thorough, and knowledgeable about the entire refinance process. He worked hard to earn my business. Once I agreed to the terms the PennyMac Team walked me through the paperwork I needed. There were slight delays, but only a few days which felt like weeks. However, we made it through the long spells and everything worked out just as promised. Charles H.
It was a long processed but once all of the documents were processed by the under writer, then the closing process was smooth. The expectation for a quick process was not expected due to the high volume of loans being process but streamline should of taken days instead of months. Overall, it was a great experience and the representatives were all professional in handling the requirements needed to close smoothly. Highly recommended.
Even though covid 19 had every chance to make things difficult, Pennymac was ready to meet the needs of this customer cheerfully and accurately. God Bless and thanks to all involved.
Ms. Marcia and Mr Abdul were incredibly responsive and helpful. I was able to close in less than three weeks. Could not of had a better experience. Due to Marcia and Abdul, I will highly recommend PennyMac.
Everything went fairly smooth. It was ok as closings go.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,512 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.