PENNYMAC's cover image

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,184 reviews
Select a rating
Michael G.'s profile image
Michael G. 
5 years ago

Quick and easy refi process. 

James J.'s profile image
James J. 
5 years ago

Penny Mac has been awesome the 3+ years we’ve used them. Or are they using us? Anyway just refinanced with them in record time - great rate. 

JACQUELINE W.'s profile image
JACQUELINE W. 
5 years ago

Fast, efficient. Easiest refinance ever. 

KEVIN H.'s profile image
KEVIN H. 
5 years ago

The customer careers great. Jessie Coral and Jennifer Ovando were both fantastic. PennyMac should be glad they’re on the team! 

Keith Z.'s profile image
Keith Z. 
5 years ago

Excellent service, a pleasure to deal with. I am very fortunate to be a repeat Penny Mac client. 

DAVID B.'s profile image
DAVID B. 
5 years ago

Had difficulty reaching Sarah. I would like to have had better ability to communicate. When I called, always went to vm. 

GABRIELA M.'s profile image
GABRIELA M. 
5 years ago

Staff was very helpful and patient 

JOHN Theiss I.'s profile image
JOHN Theiss I. 
5 years ago

It took almost 2 months to underwrite my loan. It appeared there were communication gaps between loan originator underwriter. The underwriter was erroneously waiting for an appraisal doc when in actuality that requirement had been waived . 

TENG Y.'s profile image
TENG Y. 
5 years ago

Took too long to close, the new loan is not reflecting the last payment PennyMac took from old loan. Still don’t know if the last payment to the old loan will be credited to the new loan. Pretty frustrated, in all honesty. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,184 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.