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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quicker, better intrest rate
A great experience from start to finish. Very personable knowledgeable staff. The process was fast and I was kept well informed. Would definitely recommend penny Mac to my friends
From the beginning of my loan process Mr. Langhagen was very pleasant and understanding. After I was introduced to Mr. Morales he constantly kept me informed on what I needed, and what to be expected of the loan procedure. I will definitely refer these loan officers to my friends. Thanks. Walter Pitts
It was great working with the loan team. Each step was easy and explained completely. When I had a question the team responded quickly with clear answers. Would recommend them to everyone.
Franky did a TERRIFIC job. more like a 7 on the five-point scale rather than just a 5
Great
First of all communication from the start, a reply to calls or email, which i never received either in any kind. Customer service "reps" and "managers" that actually cared about their customers, and getting documentation right the first time, not closing two months later. Try to breed a crocodile in the wild would of been easier than the mess we went through to do a simple refinance! I am utterly disappointed with PennyMac and your so called "team" of professionals, that were down right crap!
I was told by Kyle in a recorded conversation that if I closed before the 26th of August I wouldn't need to pay my August mortgage payment.. I called Pennymac 3 days later because I kept receiving calls and I found out that August payment was due and outstanding. I emailed Kyle twice concerning this matter and I left voice messages I'm yet to receive a response from Kyle. The money I used for the refinance closing was the money to pay my August payment and my account was reported late.
Jason was very patient, courteous, and followed through any time I had a concern or question
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,512 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.