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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,798 reviews
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Clinton A.'s profile image
Clinton A. 
5 years ago

From start to finish excellent service. 

SANG S.'s profile image
SANG S. 
5 years ago

initial closing disclosure document was not correcy. I shouldn't have to call to resolve the issue. The document should of been caught with the issue by the mac team first, instead myself calling back trying to resolve it. Loan officer didn't want to return my calls after requesting to go over by phone about the closing disclosure document. 

Jabaria S.'s profile image
Jabaria S. 
5 years ago

The form request for comparison for veterans was not well explained. The documents misspelled my husband's name. It was rude. 

Alan H.'s profile image
Alan H. 
5 years ago

everything went smoothly 

ANTHONY S.'s profile image
ANTHONY S. 
5 years ago

Great and speedy service from start to finish. 

Patrick K.'s profile image
Patrick K. 
5 years ago

My amount at closing change two times before it closed. This was a VA loan , and I have had many VA loans Before and never had to pay to close it. 

Cheryl B.'s profile image
Cheryl B. 
5 years ago

This loan took a litttle longer to get to closure than previously. I believe it was because of the number of loans that PennyMac was handling. Without Nicholas Batten ,who always answered the phone and diligently worked hard to come up with the answers to my inquiries, I would have not had the good experience I had. He respected me and was kind as we went through this process together. He is a great employee of your company! Mr. Winston Cutter was also a great asset. 

Ryan P.'s profile image
Ryan P. 
5 years ago

Our refinance loan was done FASTER than we expected and we had a direct line of communication from start to finish! Both Deion and Hayden were absolutely amazing and worked hard to keep our business with PennyMac and we will recommend to all of our friends and family to give their loan business here! Honestly you can’t beat the friendly nature, the speed, the accuracy and the amazing customer service! Something that my family was stressed about doing was truly a breeze! 

SUBASH A.'s profile image
SUBASH A. 
5 years ago

One word.. Awesome. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,798 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.