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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From the time I called Penny Mac and initiated a refinance loan I was treated with courtesy and respect. Not only with my time but with all of my questions I have asked( there were a lot of questions) . I always felt that the Penny Mac team were behind me 100%.
Pennymac representative provided quality customer service. My experience during the refinancing process was very satisfying.
Great communication with all my questions and concerns. They were very helpful.
This re-fi was pretty simple, probably the easiest I've ever been through. Carlton was extremely helpful and always kept me in the loop with weekly phone calls. Great job bu all.
From the original phone call, we knew we had chosen the right company for our refinance. Communications were always prompt and complete. With all the required actions and closing in 14 days, our expectations were greatly exceeded! If possible, we would give ratings much higher than 10!
I only had issues with not being able to get ahold of Robert Winkler. I told him about his phone number not sending to me to his voicemail, but rather putting me into the main number where I would hold for 15 minutes for someone who would say I needed to call Robert! I explained this to him and he would say, "I don't know why that is, but ok." What in the world! Thank you for not caring about the frustrations we had to deal with. What exactly did you do for our refinance?????
The entire process was very clear and smooth from start to finish. I closed in less time than expected, which made my experience even better. My only issue was with the notary. It was resolved within days because they sent a different person. She was very professional, on time and courteous.
Thank you for an easy process and Michelle was great!
PennyMac refinance process was easy and the loan team was very efficient!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,512 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.