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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/a
Great Service
It was such an easy process. They seem to genuinely care going above and beyond what was expected.
POLITE, ACCURATE, TIMELY
Great team to work with.
Communication was horrible. Beth refused to provide a direct phone line throughout the process. The only time we heard from her was when she needed paperwork from us. Requests were sent via email with vague descriptions. Even when we could get through technical support to be directed to her line, we ended up with her voice mail box. We did not get a single return phone call during our entire process. Her lack of ownership and ability to plan ahead was apparent and resulted in delayed closing.
N/a
It was a fast and easy process to get my refinance completed.
Communication is very difficult. We still have unanswered questions and have tried for over a week to get a hold of someone to answer them. Ease of communication is something I would work on.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.