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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lori and Quintrell were beyond helpful in making this process easy. They were helpful in answering questions and responded quickly to make sure I had the answers I needed to move forward. Thank you for your patience throughout the process.
The process was easy and fast. The entire team was totally professional and quick with responding!
Tami and Pia were great!
Fast, accurate and polite service from all communication with Penny Mac people. A++
From the outset, the service that was received was exemplary. All of my questions about the process as well as any concerns were addressed quickly and more importantly accurately. This is how customer service is done! Thank you for a painless experience
We've processed two loans with PM this year – I have been duly impressed with the quality of people and their competence all throughout both processes. Both times the initial person who helped qualify us was brilliant, engaging, and helpful, then, the person who guided us through the process was courteous, helpful, and prompt. When my initial mortgage was bought by PM back in 2015, I thought, who are these guys? Every aspect of my experience with PennyMac since then has been excellent.
The service was great. The funding was the problem and we had several notices that we owed the August 2020 payment. Then we had a notice that said the old loan was paid off and we needed to pay our own taxes and insurance. These issues were cleared up by a few phone calls. One thing I wish we had was the phone number of the Title company or agent, or they had our phone number or both. During the corona virus 19, it was more difficult to call the Penny Mac since the lines were tied up.
Great experience overall.
Overall, the experience was excellent, except for one thing, and the response to that one thing bothered me. Our closing documents had an inaccurate address on them - the whole packet. And the loan closing agent, instead of just fixing them, thought it was more proper to dismiss the public notary who pointed that out to us. I thought that an absolutely uncalled for reaction.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,512 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.