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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
messed up comms and paperwork
Great service, and very efficient
The closing agent and all of the associated supervisors have various email threads of communications and issues here, but while the loan officer was fantastic and worked with me to get the exact rate/terms I was after... the loan process itself seemed almost like it was brand new (or more likely the back-end teams are simply closing too many loans at one time to spend enough time on each individual loan). In any case some major details were missed during my loan processing.
Very good and professional service
Thank you Kelly for your persistence and for pushing on my loan.
Max and Billy where really helpful and profesional during the whole process making the refinancing less stressful.Billy gives me the best option that fit better my needs in this stressful time and I’m grateful that he was my loan agent.Just am advice for Penny Mac get better communication internally between the system and the loan agents please thank you.
Title company kept me waiting for 5 hours and then canceled my closing telling me that pennymac requested the cancellation and telling pennymac that I requested it. That wasn't plesant. suggestion for the e-doc and online portal. The home page should have info on where the loan is so people don't have to bother the processors as much. Also it is unclear which docs are completed and which ones need my attention. I should see a pile of stuff i signed in one box and the action items in another
I'd give Penny Mac 4.5 stars out of 5, only because the closing document had to be changed more than once. This may have been due to the volume of loans being processed at the time my loan was being processed, but it was still a little annoying. Other than that, PennyMac's service was excellent.
Fast and simple process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,181 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.