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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Although it took a very long time to get to talk with someone and to get the refinance started after that it was smooth as can be.
I was not told that the APR was 2.82 I was under the impression that my loan was at 2.62 when in actuality it was 2.82
Owen and Gina were very knowledgeable about the process. They made us aware of time frames , nd let us know what to expect.
The entire loan process was very professional and courteous.
Carolyn and Ray tried to help me as best as they could. The underwriting staff did not communicate well and the requirements were ambiguous at best. I was asked, several times, to liquidate a 401k account that was never my plan. I finally was able to get this straightened out 3 days prior to closing, which was very nerve-wracking. In addition, the next business day after my closing, I was informed that the funds had not cleared and I was going to be held accountable for any fees.
Could not ever get emails to go through to Ed or Shay. Phone was difficult to contact them as well.
Fast and easy process thanks to my Pennymac team!
Smooth process, great service. Weekly updates are awesome and you deal with one person through the whole process
Straightforward process without any glitches.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,375 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.