PENNYMAC

TERI-ANN P. 

on Birdeye

5 years ago

My closing process began on June 6th and I didn’t close until August 26th. However, Kami was helpful towards the end when she took over my loan. Also, my closing amounts varied until my closing dates. I ended up wiring the money early to title agency and still haven’t received the difference. 

Carmen B. 

on Birdeye

5 years ago

This loan took over 2 months to close after initially starting the refinance process. Closing was extremely frustrating as I talked to multiple people with penny Mac and no one could give me the same answer twice. Closing were scheduled at my house and no one showed up or called. My title company had to fight tooth and nail just to get a response for my loan. Waste of time refinancing with this company. 

Rechette G. 

on Birdeye

5 years ago

My experience with Pennymac loan services was very positive, everything was clear no hidden costs no hassle. I would definitely recommend. 

ENRIQUE C. 

on Birdeye

5 years ago

I always had excellent service and attention with PennyMac and Kyle McTighe, I highly recommend working with them ! 

BRYCE A. 

on Birdeye

5 years ago

Better communication would have been appreciated 

Angel R. 

on Birdeye

5 years ago

Gear experience 

Heather D. 

on Birdeye

5 years ago

Easy process 

John Perez J. 

on Birdeye

5 years ago

Requirements and processes need to be clarified to avoid miscommunication within the PennyMac team. As a customer, it was disheartening to cancel a closing date that we had scheduled around. Other than that, our representative (Mr. George Reid) was very helpful and very professional. 

Diana K. 

on Birdeye

5 years ago

George was great and available when i needed.