This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great and efficient customer service.
It was pretty painless and quicker than expected.
The refinance went fine, though it closed a few days later than initially planned which delayed my other closing. Otherwise it was pretty smooth and Blen was great and so was Donald. I tried to make several calls to do a second home purchase with PennyMac but could not get through or a return call. When I finally got a call back it was 11 days later and i was already working with another company. These are separate departments but i can't imagine that I am the only missed opportunity for
Getting more timely responses, better communication. The time it took to get a reply was too long and often my questions or concerns were not answered
The refinancing loan process and it was great but the only issue was I clearly said I’m deaf person and preferred to do email instead of phone calls. It will call the interpreter my company and they connect with us to translate conversation between us. It took three weeks to finally set up a closing date while all of the documents are done. Only because I couldn’t answer the phone as quick as they expected me to. I have to contact the original number guy to tell my max team to email me.
N/A
It was relatively quick and painless from start to finish. Help was given when asked for. Replies were prompt.
Why not Digital Signatures and 'Zoom', it can be more secure
Process was easy and secure. Would have been nice to have the same person all the way through the process from inquiry to closing but each person introduced the next person and explained their role in the next step of the process. Emails and calls (often voice mails) were helpful with follow up communication.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,670 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.