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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,087 reviews
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Eric B.'s profile image
Eric B. 
4 years ago

My closing was rescheduled three times, every time my closing documents were wrong to include the closing dates that I actually signed. The amount that I had to bring to closing, which I was given multiple amounts, and it was still wrong when I closed. I had a certified check for more than I was supposed to bring. I just signed all of the documents and told them to keep the difference, I didn't care I just wanted to close on my loan.  

Andrew T.'s profile image
Andrew T. 
4 years ago

ALL WENT GREAT 

Ryan G.'s profile image
Ryan G. 
4 years ago

Molly was excellent to work with. We ran into issues with getting responses from our loan officer. Several times we were told we would receive a call later that day or next day to never receive a call back. We would not get progress on the loan unless we called in and tracked down our loan officer. 

KEVIN R.'s profile image
KEVIN R. 
4 years ago

Clear communications. Automation sped the process and made it so there were few documents I needed to provide. Phone calls responded to timley and professionally. Great collaboration between loan initiation loan execution teams. Felt that John and PennyMac had my best interest in mind and worked to provide me with options that met my needs. Flexible. I am looking forward to working with PennyMac for years to come. 

JESSE P.'s profile image
JESSE P. 
4 years ago

PennyMac made contact just about everyday and it was great. They were right there all the way through. Never had to worry if they had forgotten or if they were working on my new loan or not. I'm glad I decided to go with PennyMac. 

PAMELA G.'s profile image
PAMELA G. 
4 years ago

Easy and fast..gina was johnny on the spot. 

WILLIAM Gaither I.'s profile image
WILLIAM Gaither I. 
4 years ago

The only complaint I have is, that we were not made aware of a new Contact or their information. The first Loan Specialist became annoyed with us and was impolite. My husband and I work and we have triplets to take care of. It was hard to keep up with the emails from both banks. We almost went to Our hometown bank, because we were thinking the whole process will be a snap because we are your customers. 

CRYSTAL B.'s profile image
CRYSTAL B. 
4 years ago

Quick, easy, painless - fastest closing we've ever done. 

BRANDT M.'s profile image
BRANDT M. 
4 years ago

We had a great experience with the loan officer. The title company is the one that dropped the ball three times! PennyMac did everything they coudld to make it right! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,087 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.