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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,084 reviews
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Ryan G.'s profile image
Ryan G. 
4 years ago

Molly was excellent to work with. We ran into issues with getting responses from our loan officer. Several times we were told we would receive a call later that day or next day to never receive a call back. We would not get progress on the loan unless we called in and tracked down our loan officer. 

JESSE P.'s profile image
JESSE P. 
4 years ago

PennyMac made contact just about everyday and it was great. They were right there all the way through. Never had to worry if they had forgotten or if they were working on my new loan or not. I'm glad I decided to go with PennyMac. 

BRIAN H.'s profile image
BRIAN H. 
4 years ago

Na 

KEVIN P.'s profile image
KEVIN P. 
4 years ago

Meet all my expectations. 

PAMELA G.'s profile image
PAMELA G. 
4 years ago

Easy and fast..gina was johnny on the spot. 

WILLIAM Gaither I.'s profile image
WILLIAM Gaither I. 
4 years ago

The only complaint I have is, that we were not made aware of a new Contact or their information. The first Loan Specialist became annoyed with us and was impolite. My husband and I work and we have triplets to take care of. It was hard to keep up with the emails from both banks. We almost went to Our hometown bank, because we were thinking the whole process will be a snap because we are your customers. 

Judith D.'s profile image
Judith D. 
4 years ago

Gina was very professional in going over all my documents, very clear and precise. I felt extremely bad for Gina, she did receive my documents In a timely manner, which cause her to run late. Gina was very professional in delivering and explaining my documents in which I needed to complete. I did feel extremely bad that Gina had to come out in such bad weather the nights that I had to sign my documents, but she was fantastic. I would recommend her to all! 

CRYSTAL B.'s profile image
CRYSTAL B. 
4 years ago

Quick, easy, painless - fastest closing we've ever done. 

BRANDT M.'s profile image
BRANDT M. 
4 years ago

We had a great experience with the loan officer. The title company is the one that dropped the ball three times! PennyMac did everything they coudld to make it right! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,084 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.