PENNYMAC

Walter D. 

on Birdeye

4 years ago

The speed of process could've been improved and inquiries could've been addressed more efficiently. Jennifer Ovando did a great job but in between her assignment and the loan officer (Ryen Tang) things could've been communicated better. 

JULI A. 

on Birdeye

4 years ago

Hermes was great to work with. He was pleasant and willing to explain any part of the process. 

CHRISTOPHER K. 

on Birdeye

4 years ago

500 characters wasn’t enough so bulletpoints. The communication was completely unsatisfactory. The delay in response was horrible. And even then, the information we received was often inaccurate. Were told we would need a cashiers check or wire transfer and the closing company let us know a personal check would be fine. Our last number from Hermès was $600 more than the cost and we never received the final paperwork from him letting us know that. Asked for the same paperwork multiple times. 

Roan Gaston S. 

on Birdeye

4 years ago

Everything went great with the process from beginning to end. Everything went as expected. 

LINDA M. 

on Birdeye

4 years ago

The documents were sent to me wrong. After they were corrected supposedly, they should have been sent to me for approval, as requested. They were not and the notary came out for closing. I could not sign the documents so they had to be redone and a notary had to come out a second time. Also when we called PennyMac to try to get ahold of our representative it took all day to get someone to return the call. 

LAUREN M. 

on Birdeye

4 years ago

Very time consuming process. Frustrating when some emails were sent from other employees who were not my loan advisor, which resulted in confusion because my advisor told me one thing and the emails said another. Questions that I sent via email were responded to with a phone call rather than an email reply, which was difficult to juggle during the work day with a young child at home. I am glad this process is completed and that I had a kind, caring advisor. 

Lori P. 

on Birdeye

4 years ago

The refinance was easy & a few steps on my part needed to be done. Everyone on the PennyMac team was very nice & helpful. Explained the procedures with the questions that I had. the closing was easy & fast. I would recommend them to others. 

ELLEN K. 

on Birdeye

4 years ago

Of note - our first loan agent, Arthur, was fantastic. Patient, intelligent, helpful, and timely. A+ rating for him. The rest was awful. Because of delays by PennyMac, duplicate/addn'l docs were needed. The upload site doesn't let you see what has been uploaded. One person can't upload for both buyers (ie wife can't upload statements for herself and her husband). Hermes never knew what was going on. A call to the east coast at 9p is unprofessional. Notary was incredibly late. 

EDWARD Drayton I. 

on Birdeye

4 years ago

From begining to end this was the most flawless and smothest refi and or home loan process I have been a part of. This is my 2nd time refinance in 15 years. I have built 3 homes over the last 20 years and this process was the best by a long shot. The communication from the 1st phone call to the last secured email was clear and concise. Sharing needed documents was simple. An overall joy for something that is usually a pain.