PENNYMAC

Joshua B. 

on Birdeye

5 years ago

Great service. 

Robert E. 

on Birdeye

5 years ago

Great customer service and staff. Uncomplicated process. 

JASON A. 

on Birdeye

5 years ago

Max was very easy and professional to work with. He communicated clearly all aspects of the loan process. Every question I asked was promptly and accurately. This can be a scary process, but working with Max took all concerns away. I would strongly recommend going with PennyMac, and give Max 5 stars!!! 

GARY K. 

on Birdeye

5 years ago

Jazmine our PennyMack agent was very helpful, the refinancing process went smoothly. The closing lady though was late. 

Jarrett S. 

on Birdeye

5 years ago

The whole team at PennyMac was great! We love PennyMac and will recommend it to anyone that needs a loan or refinance. 

LINCOLN G. 

on Birdeye

5 years ago

Communication was a big problem. I was emailed papers with a closing date but no one had communicated anything about this date to me. I called and emailed numerous times and my calls were finally returned four days later. I was told that the date listed on that document was wrong. Many times I felt embarrassed and ignorant about my questions and requests. We started the refinance process on May 29th and finally closed on August 5th. I will not do this again and definitely not with PennyMac. 

BRIAN B. 

on Birdeye

5 years ago

I can cannot put the unpleasant experience on my agent, Jason Staples. It was in the processing of the paper work. I had try to close 4 times before the paperwork was correct, which caused me to miss work 4 times. As can be expected this is was very frustrating. 

Joshua S. 

on Birdeye

5 years ago

Very easy process, all i really had to do was sign my name. 

Ladosha G. 

on Birdeye

5 years ago

Jordan, provided outstanding service. His communications and responsiveness, was superb.