This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Penny Mac has been our lender for 6 years now and we've been very satisfied with the service and help we've recieved.
Outstanding service!
Pennymac is no 1 refinance lender. I love the way treats customers. Fast service and quick response.
Excellent experience with everyone at Pennymac. I felt the information provided was easy to understand and my questions answered promptly. I was concerned how Covid-19 might affect the process but your technology made it easy to move the process along. The m.a.c team emails kept me informed of every step. You have experienced people and great customer service. Thank you to all the team members who worked on my refinancing loan.
I understand that PennyMAC may be having a flood of calls and not enough workers to handle that amount of call traffic. I still believe that it was EXTREMELY difficult to get in contact with my loan officer. I had no email address I could send to, no chat room and of course the call queue. I believe if a chatroom or email address option was available, the loan officer would be able to multi-task by answering quick direct questions, which would in turn reduce the number of calls coming in.
My experience was very good very very good. That was my first time applying for a refinance I was a little bit nervous but once I spoke to the lPerson who took my application and she explained everything to me I became a little bit calm. Then when Yvonne called me and explain more it was fine. Iwould like to say thank you to you Penny Mac Yvonne for walking me through the whole process and I appreciate your business very very much thank you again
Getting a response from Penny Mac people in a reasonable time. On my closing day nearly a week ago I called and left a voice mail along with emailing, 3 people. Paulette, Taylor, and the customer service got a supervisor involved. I have still not recieved a return call from any of these people. Very poor customer service.
Easy and everyone involved in the process was pleasant to work with.
Call me. I’ll explain. 720-545-4390.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,082 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.