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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
At closings I was told would be 28.34 had to borrow 657.00 shock they didn't tell me that all that I had paid in my house would be use in the closing,savings was 147 new payment showed less ,need to be clear at the beginning , they took august payment after I had closed had to talk customer service hope they got it right.
Unfortunately, PennyMac is just too large and corporatey and computerized and impossible to reach a live person. They do too many loans and there is no personal touch or paying attention to detail. Our loan was actually put on "temporary standby" because one of the MAC loan team thought we said we were not interested. What a nightmare this all was. It took 3 times for someone to actually show up at our home to sign our simple refinance, VA, with the same lender (PennyMac)!
Awesome. Would do it again. 5 out of 5
Very efficient and knowledgeable loan specialists; A+ service, would recommend!
From the loan application to the close was extremely easy, quick and smooth process. My Loan Officer and Loan Specialist explained everything clearly and were very quick to answer all questions.
Vonnye Wade and David Merzian were excellent and hope PennyMac will hire more people like them. They really did everything possible to get things done right and in a timely manner. Excellent communication and customer service. Thank you PennyMac.
Jasmine and Rick were outstanding throughout the refi/IRRL process. Notary was a bit delayed but that was due to weather limiting bandwidth. Excellent team dynamic, timely, to-the-point combined with simple easy to follow tasks with multiple access points to facilitate requested documents and data. Best regards, Vernon Witcher, veteran and homeowner
Emails were not returned
Everything went well except for the portal. The new portal worked fine at first then it didn't work accordingly, which is why I had to email Jordan loan information documents directly, once, twice, three times. Other than, great job!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,809 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.