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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent and efficient service. Kept me informed throughout the process
closing went well.
Great process.
This was my second refinance with PennyMac. The first, 2 years ago, went very smoothly. This time, however, the process was terrible. It all was smooth up until the point of our Underwriter. Their review and comments would take weeks and were not clearly communicated. It took consistent emails and requests finally having to reach out to a Vice President to get any assistance at all. My loan processing agent, Nichole Littleton was fantastic to deal with and was constantly caught in the middle.
My first and initial conversations with my Loan Officer Tyler Smedley was great. All staff were great. I could not reach anyone by phone after that, unless they called me. I do not remember ever talking with Robert Gillespie, for whom this survey represents. This was a refinance with my current and same loan service, and I was still left with questions if the documents I uploaded were sufficient. Also, I was not sure if I was to pay a final mortgage payment since we closed on the 4th.
we had a great experience refinancing, the loan group was very helpful and helped and answered all my questions all the time. I am happy I was assigned to such wonderful group.
On FOUR different occasions the PennyMac team confirmed a time for a mobile notary to come to my house, and each time nobody showed up. It was nearly impossible to get in touch with anyone from the PennyMac office to get a clear answer/update on the actual situaion . When I sent a frustrated email to Jason, he completely ghosted me and stopped replying. I was told a VP would contact me, and he never did. Communication was poor, and the whole process was a joke.
lots of clear communication
Everything went smoothly, my concerns were met immediately and they made this loan go smoothly
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.