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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,089 reviews
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Raul C.'s profile image
Raul C. 
4 years ago

Excellent and efficient service. Kept me informed throughout the process 

STEPHANIE H.'s profile image
STEPHANIE H. 
4 years ago

closing went well. 

MARIE C.'s profile image
MARIE C. 
4 years ago

Great process. 

Christopher C.'s profile image
Christopher C. 
4 years ago

This was my second refinance with PennyMac. The first, 2 years ago, went very smoothly. This time, however, the process was terrible. It all was smooth up until the point of our Underwriter. Their review and comments would take weeks and were not clearly communicated. It took consistent emails and requests finally having to reach out to a Vice President to get any assistance at all. My loan processing agent, Nichole Littleton was fantastic to deal with and was constantly caught in the middle. 

MATTHEW M.'s profile image
MATTHEW M. 
4 years ago

My first and initial conversations with my Loan Officer Tyler Smedley was great. All staff were great. I could not reach anyone by phone after that, unless they called me. I do not remember ever talking with Robert Gillespie, for whom this survey represents. This was a refinance with my current and same loan service, and I was still left with questions if the documents I uploaded were sufficient. Also, I was not sure if I was to pay a final mortgage payment since we closed on the 4th. 

JAMES F.'s profile image
JAMES F. 
4 years ago

we had a great experience refinancing, the loan group was very helpful and helped and answered all my questions all the time. I am happy I was assigned to such wonderful group. 

STEPHEN S.'s profile image
STEPHEN S. 
4 years ago

On FOUR different occasions the PennyMac team confirmed a time for a mobile notary to come to my house, and each time nobody showed up. It was nearly impossible to get in touch with anyone from the PennyMac office to get a clear answer/update on the actual situaion . When I sent a frustrated email to Jason, he completely ghosted me and stopped replying. I was told a VP would contact me, and he never did. Communication was poor, and the whole process was a joke. 

Charles H.'s profile image
Charles H. 
4 years ago

lots of clear communication 

Thane A.'s profile image
Thane A. 
4 years ago

Everything went smoothly, my concerns were met immediately and they made this loan go smoothly 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,089 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.