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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,084 reviews
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Raul C.'s profile image
Raul C. 
4 years ago

Excellent and efficient service. Kept me informed throughout the process 

STEPHANIE H.'s profile image
STEPHANIE H. 
4 years ago

closing went well. 

MARIE C.'s profile image
MARIE C. 
4 years ago

Great process. 

Christopher C.'s profile image
Christopher C. 
4 years ago

This was my second refinance with PennyMac. The first, 2 years ago, went very smoothly. This time, however, the process was terrible. It all was smooth up until the point of our Underwriter. Their review and comments would take weeks and were not clearly communicated. It took consistent emails and requests finally having to reach out to a Vice President to get any assistance at all. My loan processing agent, Nichole Littleton was fantastic to deal with and was constantly caught in the middle. 

Kelli B.'s profile image
Kelli B. 
4 years ago

The original loan officer did not put in that I had requested my own attorney. I moved forward with the application so I didn’t delay the process any more. It was just frustrating that my request wasn’t honored - especially since my attorney is a close friend and I was giving him some business during this time. Max helped me figure out why my attorney wasn’t used and was able to help me resolve the issue. 

ELAINE S.'s profile image
ELAINE S. 
4 years ago

PennyMac helped me obtain a great interest rate and closed on time! 

JAMES F.'s profile image
JAMES F. 
4 years ago

we had a great experience refinancing, the loan group was very helpful and helped and answered all my questions all the time. I am happy I was assigned to such wonderful group. 

Charles H.'s profile image
Charles H. 
4 years ago

lots of clear communication 

Thane A.'s profile image
Thane A. 
4 years ago

Everything went smoothly, my concerns were met immediately and they made this loan go smoothly 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,084 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.