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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The refinance process was smooth and easy. We even closed ahead of schedule!
From start to finish everything went so smooth! Molly was amazing keeping us informed on what was going on, I will recommend PennyMac to all my friends and family!
Very easy process and great communication thru out the process.
I was contacted by PennyMac to lower my interest rate a few months ago and it wasn't worth going through the process. But they stayed in contact with me and came back to a rate the was worth the change. It was quick and painless. I saved around $100 a month. That $100 will be used to reduce the principal and pay off the loan quicker. Thanks PennyMac.
Though Blem provide excellant customer service to me,I strongly feel the Pennymac Appraisal team dropped the ball on communication with the Appraisal company, on expediting the amended appraisal. Even though I was informed by the Appraisal company that the amended appraisal was sent to Pennymac, it was never provided, so I opted to go with the original appraisal to expedite closing. Thank you Blen for assisting us through this stressful process.
prompt reply to inquiries. Loan amount changes explained/resolved quickly rapid issue resolution Timely loan process
Refinance loan was completed promptly and easily., Faster than expected..
My loan processor was excellent however if she was out of the office I wouldn’t get a call back or get my questions answered my loan officer was extremely difficult to get in contact with. I felt like that once I signed up for the refinance my business wasn’t appreciated or valued.At one point of the process I even contacted a competitive Wells Fargo got approved for a lower rate almost went with them but came back to Penny Mac because I was too close to the closing process
Although some documents were requested twice (pay stubs) I do not blame Jordan. I just equate it to covid-19 and everything taking longer. Jordan and the whole team were excellent1
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,699 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.